Frequently Asked Questions

GENERAL

  • ITA is the "first ever Black-owned outdoor furniture brand" (Forbes). Our mission is to empower the BIPOC community to rest and reset while reclaiming the outdoors as a sanctuary. We create tools for the next generation of leisure seekers.

  • “Ita” means outside in Yoruba.

  • ITA's products embolden the gamut of outdoor enthusiasts to make every trip outdoors feel like #TimeWellSpent. We spent the last year imagining a new type of outdoor goods brand - one that is created with diversity at its core and sees a culturally rich future in the outdoors, where inclusion is the foundation - not an afterthought. We encourage our community to take up outside space boldly, intentionally, and often.

REFUNDS

  • All sales are final. We handle returns and replacements of significantly damaged items on a case-by-case basis. If you need help with a recent purchase, please email us at hello@italeisure.com.

  • Please get in touch as soon as you know you want to edit your order. Email us at hello@italeisure.com and we will see what we can do.

ORDERS & SHIPPING

  • We ship anywhere in the United States, and to Canada. We're looking to ship globally and will keep you posted.

  • All orders are sent via Fedex. For all orders, standard shipping is applied.

  • We want everyone to be able to enjoy ITA where ever they are! We do ship internationally to Canada and are currently working on more competitive pricing for global shipping.

  • All in-stock orders are processed within 2-3 business days, and should take 5-7 business days to arrive, depending on where you’re located. You should receive a tracking number once we have processed your order, so you’ll know exactly when you’ll receive your package! Watch your inbox for updates on pre-orders.

  • Once you’ve placed an order with us, we’ll send you your tracking info via email. Note that this can take up to five business days. If you can’t find your tracking number within a few days of your order, or if you didn’t receive an email from us, reach out to us at hello@italeisure.com and we’ll help you locate it.

  • Our Leisure Chairs and Tables are handwoven and responsibly produced in Mexico City. This means they are made with extreme care and love!

    Pre-order items are clearly marked "PRE ORDER" in each description as well as on product pages with a status indicator and Pre-order button.

    You'll receive status updates as your pre-order items are ready to ship.

  • Sign up for our mailing list through our website, and keep your eyes peeled for a restock or pre-order for our next batch.

  • Aren’t you sweet, wanting to gift someone ITA! Yes, we do! Buy Now

COMMUNITY

  • Please e-mail us at hello@italeisure.com :)

  • We're always open to meeting new people and having conversations - email us at hello@italeisure.com with a few words why you think you'd be a great fit and we'll take it from there!

  • Great question! First and foremost, we're creating a Community Index featuring BIPOC-led outdoor organizations that speak to the greater mission of diversity and inclusion.

    Furthermore, as we expand our product line, we'll be creating a giveback program that will look to support greater outdoor access for youth.

  • This question is a highly layered and multifaceted one. Firstly, it comes through institutionalized legislation. This segregated people of color away from public lands, and deliberately banned them from accessing these spaces -- resulting in feelings of intimidation and exclusion. Only with the 1964 Civil Rights Act were these communities granted permission to enter beaches and parks.

    This history manifests itself in present media and marketing as well, as the majority of brands target a singular consumer. However, as we all know nature lovers come in all shapes and sizes, and the institution is no longer a monolith.